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  • Home / Support / Report a bug

    If you are experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

    If what you want to tell us is really more of a suggestion or a request for enhancement, please use our feature request form instead.

    How will my report be answered?

    When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Please make sure that you have visited our Discussion Forums before submitting your incident to ensure that your problem has not already been addressed.

    Please be as specific as possible when describing the problem. We may need to contact you for further information, or if we have trouble reproducing the problem.

    All fields marked with an asterisk (*) are required fields. Make sure you enter your real e-mail address into this form so we can contact you..

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